252 Privacy Policy — Your Data, Our Responsibility

This policy describes how the 252 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our services.

Updated: January 2026

1. Information We Collect

252 collects various types of information to ensure our services run smoothly, securely, and are suitable for users in Malaysia. The categories of information collected are as follows:

Account Information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
Identity Information: A copy of your ID card or passport may be requested for identity verification (KYC) purposes prior to processing your first withdrawal.
Payment Information: Malaysian bank account details, digital wallet account numbers, and transaction records in Ringgit Malaysia (RM / MYR). Full card numbers are not stored on our servers.
Device & Browser Information: IP address, browser type, operating system, screen resolution, and login session data for security and fraud detection purposes.
Usage Data: Pages visited, games played, session duration, in-platform actions, and user preferences for service improvement purposes.
Cookies: Technical data stored in your browser to maintain login sessions, remember your preferences, and analyse usage patterns on an aggregate basis.

2. How We Use Your Information

All information collected by 252 is used solely for legitimate purposes necessary to operate the platform. We do not sell users' personal information to any third party for marketing or commercial purposes. Collected information is used for the following purposes:

Process account registration, login, and user identity verification.
Process deposits and withdrawals in Ringgit Malaysia (RM) securely.
Detect and prevent fraud, money laundering, and suspicious activity.
Send account-related notifications such as deposit confirmations, withdrawals, and security updates.
Improve platform functionality, user interface, and the overall gaming experience.
Comply with applicable legal and regulatory requirements.
Send promotional information and the latest 252 offers — only to users who have consented to receive such communications.

3. Cookies & Session Tracking

The 252 platform uses cookies and similar tracking technologies to enhance the user experience and ensure session security. We use three types of cookies:

Essential Cookies: Required for core platform functions such as maintaining login status and session security. Cannot be disabled without affecting platform functionality.
Performance Cookies: Collect aggregated, anonymised usage data to help us understand how users interact with the 252 platform for improvement purposes.
Preference Cookies: Store user preference settings such as language, time zone, and display preferences to personalise your experience.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent you from fully accessing 252 platform services.

4. Data Storage, Security & Third-Party Sharing

Storage & Security: All 252 user personal data is stored on servers protected with SSL encryption and industry-standard security measures. Access to personal data is restricted to staff who require it to carry out their duties, and all access is logged and audited regularly. User passwords are stored in hashed form and cannot be retrieved in plain text.

Retention Period: Personal data is retained for as long as your account remains active on the platform. Once an account is closed, data will be kept for the minimum period required by law before being securely deleted.

Third-Party Sharing: 252 does not share, sell, or rent users' personal information to third parties for marketing purposes. Information may only be shared in the following limited circumstances:

Payment service providers and transaction processors that require your data to process MYR deposits and withdrawals.
Government authorities or law enforcement agencies when required by court order or applicable law.
Technical service providers involved in platform maintenance and operations, subject to strict confidentiality agreements.

5. User Rights & Contact Us

As a 252 platform user, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal information we hold about you. Submit your request via our support email.
Right to Rectification: If your personal information is inaccurate or out of date, you have the right to request a correction. Basic details such as your email address can be updated directly through your account settings.
Right to Erasure: You may request deletion of your personal data by closing your account and contacting support. Requests are subject to legal retention obligations that may prevent the immediate deletion of certain records.
Right to Withdraw Consent: You may withdraw consent to receive marketing communications at any time by contacting our support team.

Policy Changes: 252 reserves the right to update this privacy policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of material changes via platform notifications or their registered email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

Contact Us: For any questions about this privacy policy, how we handle your data, or to submit a privacy rights request, please contact the 252 support team at [email protected]. You may also refer to the FAQ for answers to frequently asked questions about your account and privacy.

Your Data Is Safe With Us

We are committed to protecting the privacy of every 252 user in Malaysia. Sign up with confidence — or log back into your account and review your privacy settings in your profile.